Higher rates of case deflection through improved self-service is the holy grail of customer service. AI-powered automation is the answer to this challenge. Provide intelligent self-service recommendations to a spectrum of customer issues at speed and scale. Save millions of dollars by lowering the volume of incoming tickets and watch CSAT scores soar.
- Accelerate Process Cycle
- Shorten process time with the power and speed of RAP AI for greater self-service success
- Minimize Critical and Costly Errors
- RAP AI minimizes the risk of errors while providing recommendations for self-service
- Zero Manual Intervention
- Lower costs and free manual resources by automating pipeline for case deflection
- Drastically Reduce Case Volume
- Reduce a significant percentage of incoming tickets and save millions of dollars a year
- Improve First Time Resolution
- Improve resolution time and First Time Resolution rates with intelligent recommendations
- Higher Customer Satisfaction Scores
- Delight customers with rapid and accurate resolution that reflect in increased CSAT scores
- Leverage Rule-Based Automation
- Automate multi-step workflows through rule-based automation that drives efficiency
- Requires Just One-time Training
- Train just once to your parameters and inputs, then deploy an automated application
Improve Case Deflection Rates & Delight Customers