Application

Case Deflection

Overview

Higher rates of case deflection through improved self-service is the holy grail of customer service. AI-powered automation is the answer to this challenge. Leverage the power of the RAP AI platform for intelligent self-service recommendations to a spectrum of customer issues. The speed and scale of such an application drives efficiency and can save millions of dollars by lowering the volume of incoming tickets. Higher CSAT scores are an additional benefit. The application is continually learning and improving from your knowledge base through Machine Learning and Deep Learning.

Case Deflection

How it Works

Case Deflection

Benefits

Accelerate Process Cycle

Shorten process time with the power and speed of RAP AI for greater self-service success.

Accelerate Process Cycle
Minimize Critical and Costly Errors

RAP AI minimizes the risk of errors while providing recommendations for self-service.

Minimize Critical and Costly Errors
Zero Manual Intervention

Lower costs and free manual resources by automating pipeline for case deflection.

Zero Manual Intervention
Drastically Reduce Case Volume

Reduce a significant percentage of incoming tickets and save millions of dollars a year.

Drastically Reduce Case Volume
Improve First Time Resolution

Improve resolution time and First Time Resolution rates with intelligent recommendations.

Improve First Time Resolution
Higher Customer Satisfaction Scores

Delight customers with rapid and accurate resolution that reflect in increased CSAT scores.

Higher Customer Satisfaction Scores
Leverage Rule-Based Automation

Automate multi-step workflows through rule-based automation that drives efficiency.

Leverage Rule-Based Automation
Requires Just One-time Training

Train just once to your parameters and inputs, then deploy an automated application.

Requires Just One-time Training

Case Study

Automate quote processing with the power of RAP AI.