Higher rates of case deflection through improved self-service is the holy grail of customer service. AI-powered automation is the answer to this challenge. Leverage the power of the RAP AI platform for intelligent self-service recommendations to a spectrum of customer issues. The speed and scale of such an application drives efficiency and can save millions of dollars by lowering the volume of incoming tickets. Higher CSAT scores are an additional benefit. The application is continually learning and improving from your knowledge base through Machine Learning and Deep Learning.
How it Works
Accelerate Process Cycle
Shorten process time with the power and speed of RAP AI for greater self-service success.
Minimize Critical and Costly Errors
RAP AI minimizes the risk of errors while providing recommendations for self-service.
Zero Manual Intervention
Lower costs and free manual resources by automating pipeline for case deflection.
Drastically Reduce Case Volume
Reduce a significant percentage of incoming tickets and save millions of dollars a year.
Improve First Time Resolution
Improve resolution time and First Time Resolution rates with intelligent recommendations.
Higher Customer Satisfaction Scores
Delight customers with rapid and accurate resolution that reflect in increased CSAT scores.
Leverage Rule-Based Automation
Automate multi-step workflows through rule-based automation that drives efficiency.
Requires Just One-time Training
Train just once to your parameters and inputs, then deploy an automated application.