Solutions

Customer Service

Overview

Delight customers with swift and accurate responses to requests and incidents using the power of RAP AI. Leveraging the platform ushers in greater efficiency, speed and lower costs while delighting customers. Imagine acing customer service with the majority of routine tasks automated with intelligent engines from the RAP AI platform that continue to learn and improve. You can run customer service round the clock as AI never sleeps and at a fraction of the cost by minimizing manual intervention. Customer service employees can focus efforts on more complex cases without being bogged down by routine requests. No AI understanding is necessary to leverage the RAP AI platform for massive savings.

Capabilities

Omni-channel

Enhance response quality and time across all channels of customer service.

Omni-channel
Faster Turnaround Time

Expedite turnaround time with the speed of AI-driven automation.

Faster Turnaround Time
Cut Costs

Lower costs by minimizing expensive manual effort and reducing costly errors.

Cut Costs
Workflow Automation

Rule-based automation of workflows with RPA eliminates manual intervention.

Workflow Automation
Raise Customer Satisfaction

Faster response and resolution as well as self-service options lead to higher CSAT scores.

Raise Customer Satisfaction

Benefits

No AI Knowledge Needed

No AI understanding required to leverage the RAP AI platform.

No AI Knowledge Needed
Integration

Easily integrates with existing solutions and systems enhancing them.

Integration
Rapid Deployment

Deployment is a quick and hassle-free process.

Rapid Deployment

Automate processes using AI for speed, efficiency and savings.