Automotive Giant Accelerates Dealer Claims Processing
Automated a complex claims ecosystem across dealerships to improve turnaround times, compliance, and partner satisfaction.
Company Overview & Challenge
A globally recognized automotive OEM was dealing with increasing pressure to handle dealer warranty and service claims faster. With different rules per program, manual workflows, and growing volumes, the claims process had become inconsistent, error-prone, and difficult to audit. They needed a smarter way to process, validate, and track claims — without overhauling legacy systems.
The Challenge
High volume of claims submitted daily from dealer portals and internal systems
Complex, rule-based validation based on program, part type, and region
Manual processing created delays, errors, and missed SLAs
Visibility into claims status and exceptions was limited
The Solution
AI-Powered Claims Processing
Deployed AI agents to ingest, validate, and route dealer claims from multiple portals and systems, creating a unified processing pipeline.
Dynamic Rules Application
Rules were dynamically applied based on part category, VIN, and coverage terms, ensuring accurate validation without rigid workflows.
Exception Handling
Exceptions were intelligently flagged and routed to human reviewers with context, reducing resolution time and improving accuracy.
Real-Time Updates & Compliance
Agents updated internal systems and dealer-facing portals in real time, providing transparency and reducing status inquiries. Full traceability and audit trail included for compliance.
Business Outcomes Delivered
Improved claim turnaround time by over 60%
Reduced manual intervention on standard claims
Increased dealer satisfaction with faster, transparent processing
Strengthened compliance through audit-ready workflows
Enabled better data visibility for warranty and service teams
Why It Worked
This wasn't just automation — it was orchestration. The platform handled variability, exceptions, and manual steps with precision. No rigid rules engines. No one-size-fits-all workflow. Just intelligent agents working in sync — across systems, rules, and teams.
Unlock Efficiencies and Uncover Revenue Growth Opportunities
From kickoff to go-live, experience white-glove implementation—whether by our team or expert partners.