Credit Union Drives 8x ROI
Future-proofed their automation journey with a secure, AI-led platform that delivered rapid time to value and long-term efficiency gains.
Overview
A U.S.-based credit union with over 110,000 members and $1.4B in assets was struggling to scale automation beyond basic task-level processes. Their RPA-centric solution lacked the intelligence and flexibility to support complex use cases, and they were incurring high costs due to underutilized licenses. They needed a more adaptable, AI-native platform that could drive ROI — fast.
The Challenge
RPA-centric platform limited to task-level automation
Inability to support complex, decision-based workflows
High cost of unused bot licenses
No way to scale to true end-to-end hyperautomation
Suboptimal ROI from automation investment
The Solution
Secure AI-Led Platform Deployment
Deployed RAP's AI-led platform securely within the credit union's environment, ensuring data privacy and compliance with financial regulations.
Rapid Use Case Implementation
Automated 70% of identified use cases in the first 2 months, focusing on high-value processes that delivered immediate ROI.
End-to-End Process Orchestration
Enabled complex, decision-based workflows through multi-agent orchestration, connecting previously siloed processes.
Cost-Effective Scaling Model
Eliminated license lock-in with 100% agent utilization and provided a flexible model to grow automation initiatives across departments.
AI-Driven Financial Operations
Secure, compliant automation
Multi-agent process orchestration
Intelligent decision workflows
Optimized resource utilization
The Impact
8x ROI achieved within the first year
60% lower TCA compared to previous platform
30% reduction in operational costs
100% agent utilization — no unused license overhead
Faster rollout of complex use cases across functions
Why It Worked
Unlike traditional task automation platforms, RAP is built for hyperautomation. The AI-native design enabled rapid deployment, agent orchestration, and secure hosting within the credit union's own infrastructure — all without the burden of expensive licensing or rigid automation structures.
Unlock Efficiencies and Uncover Revenue Growth Opportunities
From kickoff to go-live, experience white-glove implementation—whether by our team or expert partners.