Hospitality Group Unlocks 300% ROI
From AP to OTA billing — a hospitality leader reduced effort and collection cycles with AI-led hyperautomation.
Overview
One of the largest hospitality management companies in the region, managing thousands of properties and franchises, faced a major operational bottleneck. Over 70% of their team's time was spent on manual tasks across accounting and reconciliation. They needed a faster, more scalable way to streamline core financial workflows — without increasing headcount or disrupting operations.
Focus Areas of Automation
Back-Office Process Automation
Chargeback Management
Accounts Payable & Receivable
Bank Reconciliation
Income Journal Entries
Report Generation
OTA Billing & Settlement
The Transformation
Back-Office Process Automation
Manual processes — like OTA billing, chargebacks, and reconciliation — were digitized and orchestrated through AI agents that could manage exceptions, route data, and reduce rework.
End-to-End Accounting Workflow Automation
From incoming payments to journal entry creation and reporting, every finance touchpoint was automated to ensure speed, accuracy, and compliance.
Scalable Design with Human Oversight
Inline and offline human-in-the-loop (HITL) ensured sensitive financial data was auditable, while enabling the platform to handle 80% of the workload autonomously.
The Business Outcome
80% reduction in manual effort across OTA billing workflows
50% faster collection cycles for third-party payment channels
300% ROI within months of deployment
Elimination of repetitive tasks across AP, AR, and reconciliation
Unified reporting with no additional tools or licenses
Why RAP's Platform Worked
The client didn't need a better RPA bot — they needed orchestration. RAP's platform stitched together data across systems, added intelligence with agents, and deployed automations securely and scalably across back-office operations.
Unlock Efficiencies and Uncover Revenue Growth Opportunities
From kickoff to go-live, experience white-glove implementation—whether by our team or expert partners.