Shared Services Giant Saves 80+ FTEs
A back-office transformation that saved hundreds of thousands — and gave teams their time back.
Overview
A leading shared services provider supporting dozens of enterprises was grappling with high volumes of manual, error-prone back-office work. Over 80% of their operations staff time was spent on repetitive tasks like reconciliation, journal entries, and report generation. They needed a way to scale service delivery, reduce human errors, and increase capacity — without increasing headcount.
Focus Areas of Automation
Finance and Accounting Automation
Accounts Payable
Accounts Receivable
Bank Reconciliation
Income Journal Entries
Daily Report Generation
The Transformation
Back-Office Automation at Scale
RPA and AI agents were orchestrated to automate repetitive finance tasks end-to-end, reducing effort while improving accuracy.
Human-in-the-Loop with Error Prevention
Where judgment was needed, agents deferred to inline human review, ensuring full auditability and zero rework.
Frictionless Reporting with Intelligent Agents
Daily reports that once took hours were now generated autonomously and pushed to stakeholders on schedule.
The Business Outcome
$300,000+ annual savings
90% increase in delivery capacity by repurposing 80+ FTEs
Error-free reporting and journal entries
Significantly faster turnaround on core tasks
Scalable automation without adding infrastructure or licenses
Why RAP's Platform Worked
This wasn't about replacing people — it was about giving them better tools. RAP's agentic platform brought together RPA, AI models, human-in-the-loop workflows, and governance into one system of action. Unlike traditional tools, it was scalable, secure, and future-proof.
Unlock Efficiencies and Uncover Revenue Growth Opportunities
From kickoff to go-live, experience white-glove implementation—whether by our team or expert partners.