How manufacturers reduce service department response time using AI
See how manufacturers are using AI to prioritize incoming tickets based on warranty and contract entitlements, surface suggested fixes from historical data, and resolve faster — all without hiring more agents.
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What You'll See in This Webinar
A comprehensive demonstration of AI-powered service ticket management
Ticket Chaos
When support tickets pour in — from email, phone calls, or service portals — most teams have no unified way to decide what matters most.
Manual Triaging
This webinar shows how AI can ingest unstructured inputs, assess contract and warranty entitlements, and guide your team toward the fastest resolution path — with minimal manual triaging.
Live Demo System
You'll see a live demo of a system that auto-triages tickets from multiple sources, prioritizes based on warranty status, and surfaces resolution suggestions using historical data.
Live Demo Features
• Auto-triages tickets from multiple sources (email, CRM, call transcripts)
• Prioritizes them based on warranty status, contract coverage, and parts availability
• Surfaces resolution suggestions using historical fix data and customer records
• Integrates seamlessly with your existing ticketing and ERP stack
What You'll Learn
Key insights and practical strategies for AI-powered service optimization
AI Ticket Ranking & Routing
How AI automatically ranks and routes tickets based on urgency and entitlements
Reduce Tribal Knowledge Dependency
How to reduce dependency on tribal knowledge or ticket notes
Historical Data Resolution
How resolution suggestions are generated using historical data
Real Manufacturing Results
How real manufacturers are reducing support backlog and resolution time
Who Should Attend
This webinar is designed for manufacturing leaders focused on service excellence
Service & Support Leaders
Manufacturing service department heads and managers
Aftermarket & Field Ops
Managers focused on field service and aftermarket operations
Customer Success Leaders
Heads of Customer Success or Quality assurance
Operations Leaders
Leaders focused on uptime & SLA compliance
Transformation Leaders
Transformation and Innovation leads driving change
Perfect for Manufacturing Companies With:
• High-volume service ticket environments
• Complex warranty and contract structures
• Multiple support channels (email, phone, portal)
• Existing ERP/CRM systems requiring integration
• Service level agreements (SLAs) to maintain
• Need to reduce response and resolution times
Meet Your Speakers
Industry experts with deep manufacturing and AI experience
Raghuraman Ramamurthy
Founder & CEO
Rapid Acceleration Partners
Ex-Barry-Wehmiller, AI & Manufacturing Expert
Ian Kimbrell
Manufacturing Expert
Former Director, PDSVision
Specialist in manufacturing operations and service optimization
Ready to Transform Your Service Operations?
Join us for this exclusive live demo and see how AI can revolutionize your service department response times.
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