One of India's largest Mutual Fund RTAs was wrestling with a manual email response system that was time-consuming. This manual system resulted in poor customer satisfaction and they required a quick solution to expedite email response time in a more efficient manner.

They faced the following challenges:

• It took more than 48 hrs to respond to emails.
• Manual intervention decreased productivity.
• Low CSAT scores on account of higher wait times.

In this case study, learn how they overcame these problems by leveraging Rapid Acceleration Partners' AI-enabled email response solution. RAP empowers enterprises with practical AI solutions, the RAPFlow platform and RAPBot tool, that enable automation for faster turnaround time and greater operational efficiency.

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